Lunia Jewels

At Lunia Jewels, your satisfaction is important to us. If something isn’t right, we’re here to help.

Please read our Return & Exchange Policy carefully before placing an order.

1. Eligibility for Returns & Exchanges

• ● We offer returns and exchanges on all products within 2 days of delivery.
• ● To be eligible, the product must be unused, unworn, and in its original condition with original packaging intact.
• ● Products showing signs of use, damage, or tampering may not be eligible for return or exchange.

2. How to Request a Return or Exchange

To initiate a return or exchange:

• ● Visit our Returns/Exchange Page and fill out the request form
• ● Provide your order number and required details
• ● Upload clear images if requested

Once your request is submitted, our support team will review it and get back to you within 24 hours.

3. Return & Exchange Approval

• ● All requests are reviewed on a case-by-case basis
• ● If approved, you will receive instructions for the next steps
• ● Lunia Jewels reserves the right to approve or reject any request based on the condition of the product and policy terms

4. Refund Process (For Returns)

• ● Once the returned product is received and inspected, the refund will be processed
• ● You will be notified via email or SMS once the refund has been completed
• ● Approved refunds will be credited into the original payment method within 5-7 working days. Refund timelines may vary depending on your original payment method

5. Exchange Process

• ● If you opt for an exchange, the replacement product will be shipped after approval and availability confirmation
• ● If the requested replacement is unavailable, an alternative solution may be offered
• ● Approved exchanges will be delivered within 5-7 days.it may depends on your location

6. Non-Returnable / Non-Exchangeable Cases

Returns or exchanges may not be accepted in the following cases:

• ● Requests made after 2 days of delivery
• ● Products that are damaged due to misuse, accidents, or improper handling
• ● Products that are not in original condition or missing packaging
• ● Items returned without prior approval

7. Important Notes

• ● Proof of purchase is required for all return or exchange requests
• ● Lunia Jewels reserves the right to modify or update this policy at any time
• ● This policy applies only to purchases made from official Lunia Jewels channels